www.pheonixlifecoaching.com

Terms and conditions

Effective date: 01.12.2025

 

Standard Service TERMS AND CONDITIONs

 

BACKGROUND:

 

These Terms and Conditions are the standard terms for the provision of services by Jenny Hersey Sole Trader 1724852734. The Boulevard, Bristol

 

Definitions and Interpretation

  • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Business Day”

means any day other than a Saturday, Sunday or bank holiday;

“Calendar Day”

means any day of the year;

 

 

 

 

“Month”

means a calendar month;

“Price”

means the price payable for the Services;

“Services”

means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation);

 

 

“Order”

means your order for the Services

“Order Confirmation”

means Our acceptance and confirmation of your Order;

“We/Us/Our”

means Jenny Hersey Sole Trader.

registered in England under number 1724852734.

 

  • Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, [text message,] fax or other means.

 

  1. Information About Us
    • Jenny Hersey Sole Trader
    • I am registered in England under 1724852734.

I am regulated by Information Commissioners Office

 

  1. The Contract
    • These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you. Before submitting an Order, please ensure that you have read these Terms and Conditions carefully.  If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
    • Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
    • A legally binding contract between Us and you will be created upon our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
    • We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
      • The main characteristics of the Services;
      • Our identity and contact details
      • The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
      • The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;
      • Our complaints handling policy;
      • Where applicable, the functionality, including appropriate technical protection measures, of digital content

 

  1. Orders
    • All Orders for Services made by you will be subject to these Terms and Conditions.
    • If your Order is changed, We will inform you of any change to the Price in writing.
    • You may cancel your Order within seven days of placing it. If you have already made any payments to Us, the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation.  [If you request that your Order be cancelled, you must confirm this in writing.]  If you wish to cancel the Services after this time period, or once We have begun providing the Services, please refer to Clause 10.

 

  1. Price and Payment
    • The Price of the course will be in the checkout page in place at the time of your Order
    • Our Prices may change at any time but these changes will not affect Orders that We have already accepted.

All Prices include VAT.  If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.

  • Payments will be made via Kajabi payments.

 

  1. Providing the Services
    • We will begin providing the Services on the date confirmed in Our Order Confirmation.
    • We will make every reasonable effort to complete the Services on time (and in accordance with your Order). We cannot, however, be held responsible for any delays if an event outside of Our control occurs.  Please see Clause 8 for events outside of Our control.
    • If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.
    • If the information or action required of you under sub-Clause 6.3 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.
    • In certain circumstances, for example where we encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention, We will inform you in advance in writing before suspending the Services.
  2. Problems with the Services and Your Legal Rights
    • We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services We request that you inform Us as soon as is reasonably possible.
    • We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical
    • We will not charge you for remedying problems under this Clause 6.5 where the problems have been caused by Us.
    • As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.  .

 

  1. Our Liability
    • We provide Services for private use (or purposes). We make no warranty or representation that the Services are fit for commercial or business purposes of any kind [(including resale)].  By making your Order, you agree that you will not use the Services for such purposes.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    • Nothing in these Terms and Conditions seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.
    • Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

 

  1. Events Outside of Our Control (Force Majeure)
    • We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure or any other event that is beyond Our reasonable control.
    • If any event described under this Clause 8 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
      • We will inform you as soon as is reasonably possible;
      • Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
      • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

 

  1. Cancellation
    • Once We have begun providing the Services, you are free to cancel the Services and the Contact within seven days after purchase by written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. 
      • We have breached the Contract in any material way and have failed to remedy that breach within seven days of you asking Us to do so in writing; or
      • We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 8.
      • We change these Terms and Conditions to your material disadvantage.

 

 

  1. Communication and Contact Details
    • If you wish to contact Us, you may do so by email at [email protected]
    • In certain circumstances you must contact Us in writing (when cancelling an Order, for example, or exercising your right to cancel the Services). When contacting Us in writing you may use the following methods:
      • Contact Us by email at jennyherseylifecoaching.com; or

 

  1. Complaints and Feedback
    • We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    • All complaints are handled in accordance with Our complaints handling policy and procedure.
    • If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:

By email, addressed to Jenny Hersey at jennyherseylifecoaching.com

  1. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy policy

Important Terms

  • You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
  • The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
  • If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
  • No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

 

  1. Governing Law and Jurisdiction
    • These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England, Wales, Scotland or Northern Ireland.
    • Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

 

Copyright

  1. If you have breached the Contract in any material way (clause 7) and have failed to remedy that breach within Seven days of Us asking you to do so in writing, legal proceeding may be started against you.